Every tool your business needs to win on WhatsApp
FireRepl is not just a chatbot. It is a complete WhatsApp customer service platform — AI-powered, analytics-driven, and built specifically for Nigerian SMEs.
An AI that genuinely knows your business
Most chatbots give generic replies. FireRepl's AI is trained on everything specific to your business — your exact products, your prices, your policies, your delivery areas, your return terms. The result is an assistant that sounds like it has been working for you for years.
- Add unlimited FAQs
- Full knowledge base brain-dump
- Personality tone customisation
- Context-aware replies
Native WhatsApp — the platform your customers already use
No app downloads. No unfamiliar interfaces. FireRepl works directly through WhatsApp — where your Nigerian customers already are, already comfortable, already messaging you from.
- Meta Cloud API integration
- Text, voice notes & images
- Instant read receipts
- Mobile-optimised replies
All features at a glance
Fifteen reasons why Nigerian businesses choose FireRepl.
AI trained on your business
Add your products, prices, policies, and FAQs. The AI instantly knows your entire business and answers exactly like your best team member.
24/7 WhatsApp replies
Your bot never sleeps. It handles every enquiry at 3am, on weekends, and public holidays without you lifting a finger.
Sub-5s response time
FireRepl responds to customer messages in under 5 seconds — faster than any human agent. First impressions matter.
Smart human handoff
When the AI cannot answer confidently, it escalates to you instantly via WhatsApp alert — with the full conversation history so you pick up seamlessly.
Live analytics
Track conversations, lead captures, response times, and top-asked questions. Know exactly what is driving your sales.
Team collaboration
Add up to 5 agents (Business plan). Any team member can take over a conversation, reply manually, or re-activate the bot.
Voice note transcription
Customers send voice notes? FireRepl transcribes them via Whisper and feeds the transcript to the AI — no message type is ignored.
Product image delivery
The AI can send product photos directly to customers on WhatsApp when they ask — no manual effort from you.
Custom bot personality
Choose the tone: professional, warm, casual, or formal Nigerian English. Write a full personality description and the AI adopts it completely.
Conversation auto-close
Idle conversations auto-close after your chosen timeout (30–240 min) with an AI-generated summary saved for future reference.
Instant escalation alerts
Get a WhatsApp notification the moment a conversation needs your attention — angry customer, high-value order, or payment dispute.
Lead capture & export
Every confirmed order or serious enquiry will be automatically saved as a lead with name, phone, address, and order details.
Duplicate prevention
Meta sometimes sends the same message twice. FireRepl's deduplication filter means your customers never get double replies.
Secure token storage
Your WhatsApp access tokens are stored encrypted at rest. They are never exposed in client-side code or logs.
Returning customer context
When a customer messages again after a closed conversation, the AI picks up from a summary of the last session — no cold starts.
Ready to put these features to work?
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