How it works

From setup to your first AI reply
in under 30 minutes

No developers. No complicated configuration. Four simple steps and your AI customer service assistant is live on WhatsApp, serving your customers 24/7.

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What happens when a customer messages you

Every message follows this flow in under 5 seconds.

Customer sends message on WhatsApp
FireRepl receives it via Meta Cloud API
GPT-4o generates a contextual reply
Escalation check — human handoff if needed
Reply sent in under 5 seconds
Conversation saved to your dashboard
Connect your WhatsApp Business number
01
Connect

Connect your WhatsApp Business number

Log into your Meta Business Manager account, copy your Phone Number ID and Permanent Access Token, and paste them into FireRepl's setup page. That is it. Your number is now linked.

  • Takes under 5 minutes
  • Works with any Meta Cloud API number
  • No developer or technical expertise required
  • Secure token storage — encrypted at rest
Train the AI on your entire business
02
Train

Train the AI on your entire business

Use the Knowledge Base to describe your business in your own words — products, prices, delivery areas, opening hours, payment methods, return policy, anything. Then add your product catalogue with prices and photos.

  • Free-text knowledge base
  • Full product catalogue with images
  • FAQ builder for common questions
  • AI Config for tone, greeting, and personality
Go live and watch your AI work
03
Activate

Go live and watch your AI work

Save your settings and your AI assistant is instantly live. Every WhatsApp message your customers send will now receive an intelligent, accurate reply — in seconds, every time.

  • Instant activation — no deployment wait
  • Sub-5s response time to every message
  • Handles text, voice notes, and images
  • Live on your existing WhatsApp Business number
Monitor, manage, and improve
04
Monitor

Monitor, manage, and improve

Watch conversations in real-time from your dashboard. Jump in manually when needed, review analytics, capture leads automatically, and fine-tune your AI over time as your business evolves.

  • Real-time conversation dashboard
  • Manual override with a single click
  • Automatic lead capture
  • Analytics: messages, response time, top questions

Still have questions?

Our FAQ covers everything from setup to billing to WhatsApp compliance.